What is the refund policy?
The dividing line is the creation of the baseline batch. Before it, both monthly and annual payments are refunded in full. After it, monthly payments are not refunded, while annual subscribers may terminate the remaining service and receive the balance after months already started are charged at the normal monthly price. A month with no valid cycle at all caused by Miaowa GEO is refunded in full. Email contact@miaowageo.com; refunds go back by the original route within 10 working days of confirmation.
Version 1.1 · Last updatedSelf-serve refunds hinge on one event: whether the baseline batch has been created. Before that, monthly and annual payments are refunded in full. After it, monthly payments are no longer refundable and unused cycles are not prorated, while annual subscribers can terminate the remaining service and have the balance returned under the rules below. If a whole month passes with no valid cycle for reasons on Miaowa GEO's side, the month is refunded in full regardless of billing mode. Project and managed engagements follow their contract.
Monthly and annual rules side by side
| Situation | Monthly | Annual |
|---|---|---|
| Before the baseline batch is created | Full refund | Full refund |
| After the baseline batch is created | No refund; unused cycles are not prorated | You may terminate the remaining service: months already started are charged at the normal monthly price (not the annual rate) and the balance is refunded |
| How a service month is counted | Every 30 days from the payment date | Every 30 days from the payment date |
| A whole month with no valid cycle, caused by Miaowa GEO | Full refund | Full refund |
Why the baseline batch is the cut-off
Once the baseline batch exists, real browsers start executing the frozen 50 prompts on each platform, and answer text, screenshots and sources are saved as tasks complete; that cost has genuinely been incurred. Prorating by cycle would open arguments about which cycles count as used, so self-serve plans keep a simple rule: full refund before the baseline, no per-cycle proration after it. Because an annual term is long, it gets its own exit: charge the months already started at the normal monthly price and return the rest.
How to request a refund
- Email contact@miaowageo.com with the order number and account.
- Once confirmed, the refund is returned by the original payment route within 10 working days.
- If an invoice has already been issued, it must be reversed or voided before the refund is processed.
- The full policy is at /legal/refund-policy (Chinese); service boundaries are at /legal/service-levels.
- One platform keeps failing. Can I get a partial refund in proportion?
- Self-serve plans are a fixed monthly fee, not a fee per successful task; failed tasks do not consume quota and are not refunded individually. Only a whole month without any valid cycle, caused by Miaowa GEO, is refunded in full. Project contracts can set an evidence-completeness threshold.
- I picked the wrong platforms on the cross-platform plan. Can I swap?
- The platform mix is fixed at sign-up and does not change during the term. Before the baseline batch you can take a full refund and buy again; afterwards a new mix is purchased as a new project and the original history stays as it is.
- How do refunds work for a project engagement?
- Project and managed engagements follow their contract; the self-serve refund rules on this site do not apply automatically.
Last updated . The capabilities page and the pricing page are authoritative where they differ.
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