Where is my data stored, and what access do you need from me?
No access at all: we never need your CMS, ad accounts or any password, because the only thing collected is the public answer page of each AI platform. Contact, account and workspace data are stored in mainland China on Alibaba Cloud; the only data that leaves China is your prompt text plus the answers, screenshots and sources obtained from the AI platforms' public pages. Sub-processor changes are notified 15 days ahead, security incidents within 72 hours, and after the service ends you have 30 days to export before deletion within 90 days.
Version 1.1 · Last updatedAccess first: none. Miaowa GEO collects only the public answer pages of ChatGPT, Gemini, Perplexity, Google AI Overviews, Microsoft Copilot and Claude, so it never needs your website back end, ad accounts, analytics or any password. Storage second: customer contact details, accounts and workspace data live in mainland China on Alibaba Cloud. Collection runs in browsers located outside China, and the only customer data that leaves China is the prompt text of your project, together with the answers, screenshots and sources obtained from the third-party platforms' public pages. No contact-person data crosses the border.
Where each kind of data sits
| Data | Location | Note |
|---|---|---|
| Contact details, accounts, brand materials, monitoring configuration | Mainland China (Alibaba Cloud) | Does not leave China |
| Monitoring evidence (answer text, screenshots, sources), email correspondence | Mainland China (Alibaba Cloud) | Stored after being returned from the overseas collection environment |
| Prompt text | Executed in the overseas browser environment | The only customer data that leaves China; keep prompts and brand materials free of personal data |
| Public answers, screenshots and sources from the platforms | Collected overseas, then returned | Taken from the AI platforms' public pages; contains no contact-person data |
Sub-processors and change notice
- Alibaba Cloud (mainland China): accounts, contacts, brand materials, monitoring configuration, monitoring evidence, email correspondence.
- Alibaba Cloud SMS and Resend: login verification codes and notification emails.
- WeChat / Tencent: WeChat login and WeChat Pay; WeCom (Tencent): support communication.
- Google Analytics 4: website traffic analytics.
- Any new or replacement sub-processor is announced by email at least 15 days in advance, and you may object. The full list is at /legal/subprocessors.
Incidents, audits and end of service
- Security incidents are notified within 72 hours under the DPA; incidents affecting your data or several collection cycles are flagged in the workspace and sent to your contact email.
- Data-subject requests are forwarded to you within 5 working days.
- Audits: written enquiries are answered within 10 working days; one remote audit is available every 12 months, booked 30 days in advance.
- End of service: reports and structured outputs can be exported for 30 days after the last subscription month; customer data and monitoring evidence are then deleted or anonymised within 90 days.
The full terms are at /legal/dpa, /legal/subprocessors and /legal/privacy-policy (in Chinese); the trust centre at /en/trust collects the entry points.
- Do you train models on my brand materials or the collected answers?
- Monitoring evidence is used only for the client's own observation, verification, reporting and support and is not circulated as general-purpose material. The governing wording is in /legal/dpa and /legal/privacy-policy.
- Can I put customer or contact names into prompts?
- Better not. Prompt text is the only customer data that leaves China, and the DPA requires you to keep prompts and brand materials free of personal data.
- Can my data be hosted outside China or in a region I choose?
- Self-serve plans offer no storage-location option; account and workspace data are always in mainland China on Alibaba Cloud. Special requirements for a project engagement are confirmed individually through /en/contact; the site makes no commitment.
Last updated . The capabilities page and the pricing page are authoritative where they differ.
Help centre
Back to the index, or email contact@miaowageo.com.